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Partnership in every aspect
360° Service

Service approach on the road to electrification

Partnership in every aspect:
Webasto is your trusted partner on the path to electrification. Webasto is more than just a battery supplier and will be there at every step of product development on the path to electrification. The experts from Webasto will provide support and answer any questions at any point.

Support on the way to electrification

Planning phase

During the planning phase, Webasto takes a close look at the vehicle requirements and supports in simulating the perfect application.

Project phase

In the project phase, Webasto supports with technical expertise and additional services, e.g. integration support, technical trainings and on-site support.

End of life phase

Webasto takes on responsibility for the environment and actively works with various initiatives, e.g. to reduce the carbon footprint in the sustainable battery production.

What does 360° Service stand for?

System requirements in every aspect

System simulation

Thanks to the system simulation, Webasto can provide the best advice even before project implementation. The experts can offer a comprehensive simulation of the system, including battery configuration, environmental conditions and operating strategies. This means Webasto can offer a system tailored to individual needs – ideal for specific applications, including battery and vehicle heating and cooling systems.

Simulation System simulation

Development and commissioning

Once having opted for the battery system of Webasto, the experts will provide support in integrating the custom system into the vehicle. Much more than that, clients also have access to technical experts with all their knowledge of electrification who will answer any open questions that might arise. After integration, Webasto will review the application jointly with the client and approve the vehicle for commissioning.

Technology Technology

Expertise in every aspect

Technical training for customers

The battery is the core of the vehicle and also the most complex and expensive component of an electric vehicle. This is why the battery experts provide both technical product training and sales-specific training on the standard battery system of Webasto, sharing the knowledge and enabling the participants to build up internal expertise.

Support Support

Support in every aspect

Professional customer service

Webasto will always be there for you, even once the vehicles are in operation. Should there be any questions or technical issues, the customer service can be contacted at any time. They will then take care of the request as soon as possible.

Technical Support Technical Support

Technical support in every aspect

On-site support

The experts from Webasto are ready to support at all times should technical issues arise. If the issue cannot be resolved over the phone, the Field Application Engineers (FAEs) will come to the location to find a good, fast solution.

On site support On site support

Covered in every aspect

Guarantee Plus

Webasto believes in their battery and therefore provides a guarantee tailored to the solution over and above the normal warranty. This ensures optimal protection against battery failure or capacity loss.

Guarantee Plus Guarantee Plus

Sustainability in every aspect

Sustainable battery production

The modern Webasto plant in the Regensburg district is a pioneer when it comes to sustainability. The plant produces up to 40,000 battery systems a year using only green electricity. Since last fall, the plant has had its own photovoltaic system on the roof, with an area half the size of a soccer field. With an output of 750 kWh, the battery production facility will be supplied with up to 100 % of its energy from this system. The issue of battery recycling is also very important to Webasto, which is why own batteries are used to build a battery storage system with a capacity of 1 MWh with more than 500 2nd life battery modules. This is how Webasto is moving towards a green and sustainable future.

Sustainability Sustainability

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360° Service - Webasto supports you on the way to electrification

Download the brochure to find out more about the service approach

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